Privacy Policy

Introduction

Nova Scholar Limited ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or engage our services.

We are registered in England and Wales under company number 09247856, with our registered office at 42 Stokes Croft, Bristol BS1 3QD, United Kingdom.

Information We Collect

Information You Provide Directly

When you contact us or engage our services, you may provide:

• Your name and contact details (email address, postal address)
• Financial information relevant to our consultations
• Information about your financial goals and circumstances
• Payment information for services rendered
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information including your IP address, browser type, and operating system
• Information about your visit, including pages viewed and time spent on the site
• Referral source (how you arrived at our website)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide financial education consultations, workshops, and planning services you have requested
• Communication: To respond to your inquiries, schedule appointments, and provide follow-up support
• Administration: To maintain records of our consultations and manage our business operations
• Improvement: To understand how our website is used and improve our services
• Legal Compliance: To fulfill any legal or regulatory obligations

Legal Basis for Processing

Under UK data protection law, we process your personal information based on the following lawful grounds:

• Contract: Processing is necessary to fulfill our service agreement with you
• Legitimate Interests: We have legitimate business interests in managing client relationships, improving our services, and operating our website
• Consent: Where you have given explicit consent, such as for marketing communications
• Legal Obligation: Where we must process data to comply with legal requirements

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (such as payment processors or email services), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, though any acquirer would be bound by this Privacy Policy
• With Your Consent: When you have explicitly authorized us to share specific information

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

• Client consultation records are typically retained for seven years from the last service date, in line with professional standards
• Email correspondence is retained for three years
• Website usage data is retained for 26 months
• Financial transaction records are kept for seven years to meet tax and accounting requirements

After these periods, we securely delete or anonymize your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and confidentiality

While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but continually work to maintain robust protections.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Restriction: You can ask us to restrict processing of your information in specific situations
• Objection: You can object to processing based on legitimate interests
• Portability: You can request transfer of certain data to another organization
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over the content, privacy policies, or practices of third-party sites and accept no responsibility for them. We encourage you to review the privacy policy of any site you visit.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Post: Nova Scholar Limited, 42 Stokes Croft, Bristol BS1 3QD, United Kingdom

Complaints

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.nova-scholar.com